APA-ийн эшлэл(7 дахь хэвлэлт)

Zeithaml, V. (2000). services marketing: Integrating customer focus across the firm (2nd.). TMH.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. New delhi: TMH, 2000.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. TMH, 2000.