Zeithaml, V. (2000). services marketing: Integrating customer focus across the firm (2nd.). TMH.
Цитирование в стиле Чикаго (17-е изд.)Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. New delhi: TMH, 2000.
Цитирование MLA (9-е изд.)Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. TMH, 2000.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.