APA citiranje

Zeithaml, V. (2000). services marketing: Integrating customer focus across the firm (2nd.). TMH.

Chicago Style (17th ed.) Citation

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. New delhi: TMH, 2000.

MLA citiranje

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. TMH, 2000.