APA (7. basım) Alıntı

Zeithaml, V. (2000). services marketing: Integrating customer focus across the firm (2nd.). TMH.

Chicago Style (17. basım) Atıf

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. New delhi: TMH, 2000.

MLA (9th ed.) Atıf

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. TMH, 2000.