Стиль цитування APA (7-ме видання)

Zeithaml, V. (2000). services marketing: Integrating customer focus across the firm (2nd.). TMH.

Чикаго стиль цитування (17-те видання)

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. New delhi: TMH, 2000.

Стиль цитування MLA (9-ме видання)

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. TMH, 2000.