The service profit chain: how leading companies--
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| Format: | Book |
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New York
Free Press
1997
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| LEADER | 00000nam a2200000Ia 4500 | ||
|---|---|---|---|
| 100 | |a Heskett, James . | ||
| 250 | |||
| 020 | |||
| 650 | |a management | ||
| 942 | |c BK | ||
| 245 | |a The service profit chain: how leading companies-- | ||
| 260 | |a New York |b Free Press |c 1997 | ||
| 082 | |a 658.812 Hes | ||
| 999 | |c 88225 |d 88225 | ||