Gill, P. (2007). Business process outsourcing and call centre. Srishti Book Distributor.
Citace podle Chicago (17th ed.)Gill, Priya. Business Process Outsourcing and Call Centre. New Delhi: Srishti Book Distributor, 2007.
Citace podle MLA (9th ed.)Gill, Priya. Business Process Outsourcing and Call Centre. Srishti Book Distributor, 2007.
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