APA-referens (7:e uppl.)

Bailey, K. (1997). Cuswtomer service for Dummies. Comdex.

Chicago-referens (17:e uppl.)

Bailey, Keith. Cuswtomer Service for Dummies. New Delhi: Comdex, 1997.

MLA-referens (9:e uppl.)

Bailey, Keith. Cuswtomer Service for Dummies. Comdex, 1997.