APA način citiranja (7. izdanje)

Zikmund, W. (2004). Customer relationship management. John Wiley.

Čikaški stil citiranja (17. izdanje)

Zikmund, William. Customer Relationship Management. Singapore: John Wiley, 2004.

MLA način citiranja (9. izdanje)

Zikmund, William. Customer Relationship Management. John Wiley, 2004.