APA (7. basım) Alıntı

Zikmund, W. (2004). Customer relationship management. John Wiley.

Chicago Style (17. basım) Atıf

Zikmund, William. Customer Relationship Management. Singapore: John Wiley, 2004.

MLA (9th ed.) Atıf

Zikmund, William. Customer Relationship Management. John Wiley, 2004.