APA引文

Zikmund, W. (2004). Customer relationship management. John Wiley.

Chicago Style (17th ed.) Citation

Zikmund, William. Customer Relationship Management. Singapore: John Wiley, 2004.

MLA引文

Zikmund, William. Customer Relationship Management. John Wiley, 2004.

警告：這些引文格式不一定是100％准確.