APA-viite (7. p.)

Craven, R. (2002). Customer is king: How to exceed their expectations. Virgin Books.

Chicago-viite (17. p.)

Craven, Robert. Customer Is King: How to Exceed Their Expectations. London: Virgin Books, 2002.

MLA-viite (9. p.)

Craven, Robert. Customer Is King: How to Exceed Their Expectations. Virgin Books, 2002.