APA način citiranja (7. izdanje)

Craven, R. (2002). Customer is king: How to exceed their expectations. Virgin Books.

Čikaški stil citiranja (17. izdanje)

Craven, Robert. Customer Is King: How to Exceed Their Expectations. London: Virgin Books, 2002.

MLA način citiranja (9. izdanje)

Craven, Robert. Customer Is King: How to Exceed Their Expectations. Virgin Books, 2002.