Стиль цитування APA (7-ме видання)

Craven, R. (2002). Customer is king: How to exceed their expectations. Virgin Books.

Чикаго стиль цитування (17-те видання)

Craven, Robert. Customer Is King: How to Exceed Their Expectations. London: Virgin Books, 2002.

Стиль цитування MLA (9-ме видання)

Craven, Robert. Customer Is King: How to Exceed Their Expectations. Virgin Books, 2002.