Mohanty, R. (2002). TQM in service sector. Jaico.
Cita Chicago (17th ed.)Mohanty, R. TQM in Service Sector. Mumbai: Jaico, 2002.
Cita MLA (9th ed.)Mohanty, R. TQM in Service Sector. Jaico, 2002.
Atenció: Aquestes cites poden no estar 100% correctes.