Citazione Stile APA (7a Edizione)

Payne, A. (1995). The essence of services marketing. Prentice hall of india.

Citazione stile Chigago Style (17a edizione)

Payne, Adrian. The Essence of Services Marketing. New delhi: Prentice hall of india, 1995.

Citatione MLA (9a ed.)

Payne, Adrian. The Essence of Services Marketing. Prentice hall of india, 1995.