Style de citation APA (7e éd.)

Lovelock, C. (2011). Services Marketing: People, technology, Strategy. Pearson.

Style de citation Chicago (17e éd.)

Lovelock, Christopher. Services Marketing: People, Technology, Strategy. New Delhi: Pearson, 2011.

Style de citation MLA (9e éd.)

Lovelock, Christopher. Services Marketing: People, Technology, Strategy. Pearson, 2011.