Lovelock, C. (2011). Services Marketing: People, technology, Strategy. Pearson.
Citazione stile Chigago Style (17a edizione)Lovelock, Christopher. Services Marketing: People, Technology, Strategy. New Delhi: Pearson, 2011.
Citatione MLA (9a ed.)Lovelock, Christopher. Services Marketing: People, Technology, Strategy. Pearson, 2011.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.