Lovelock, C. (2011). Services Marketing: People, technology, Strategy. Pearson.
Chicagoスタイル(17版)引用形式Lovelock, Christopher. Services Marketing: People, Technology, Strategy. New Delhi: Pearson, 2011.
MLA(9版)引用形式Lovelock, Christopher. Services Marketing: People, Technology, Strategy. Pearson, 2011.
警告: この引用は必ずしも正確ではありません.