Lovelock, C. (2011). Services Marketing: People, technology, Strategy. Pearson.
Chicago (17e ed.) BronvermeldingLovelock, Christopher. Services Marketing: People, Technology, Strategy. New Delhi: Pearson, 2011.
MLA (9e ed.) BronvermeldingLovelock, Christopher. Services Marketing: People, Technology, Strategy. Pearson, 2011.
Let op: Deze citaties zijn niet altijd 100% accuraat.