Style de citation APA (7e éd.)

Balaji, B. (2006). Services marketing and management (2nd rev.). S Chand.

Style de citation Chicago (17e éd.)

Balaji, B. Services Marketing and Management. 2nd rev. New Delhi: S Chand, 2006.

Style de citation MLA (9e éd.)

Balaji, B. Services Marketing and Management. 2nd rev. S Chand, 2006.