Balaji, B. (2006). Services marketing and management. S. Chand.
芝加哥风格引文Balaji, B. Services Marketing and Management. New Delhi: S. Chand, 2006.
MLA引文Balaji, B. Services Marketing and Management. S. Chand, 2006.
警告：这些引文格式不一定是100％准确.
APA引文