Besterfield, D. (2005). Total quality management (3rd.). PHI.
Chicago Style (17th ed.) CitationBesterfield, DaleH. Total Quality Management. 3rd. New Delhi: PHI, 2005.
MLA (9th ed.) CitationBesterfield, DaleH. Total Quality Management. 3rd. PHI, 2005.
Warning: These citations may not always be 100% accurate.