Cita APA (7th ed.)

Besterfield, D. (2005). Total quality management (3rd.). PHI.

Cita Chicago (17th ed.)

Besterfield, DaleH. Total Quality Management. 3rd. New Delhi: PHI, 2005.

Cita MLA (9th ed.)

Besterfield, DaleH. Total Quality Management. 3rd. PHI, 2005.