Besterfield, D. (2005). Total quality management (3rd.). PHI.
Chicagoスタイル(17版)引用形式Besterfield, DaleH. Total Quality Management. 3rd. New Delhi: PHI, 2005.
MLA(9版)引用形式Besterfield, DaleH. Total Quality Management. 3rd. PHI, 2005.
警告: この引用は必ずしも正確ではありません.