APA (7. basım) Alıntı

Besterfield, D. (2005). Total quality management (3rd.). PHI.

Chicago Style (17. basım) Atıf

Besterfield, DaleH. Total Quality Management. 3rd. New Delhi: PHI, 2005.

MLA (9th ed.) Atıf

Besterfield, DaleH. Total Quality Management. 3rd. PHI, 2005.