Cita APA (7th ed.)

Foster, T. (1997). 101 ways to boost customer satisfaction. Kogan Page.

Cita Chicago (17th ed.)

Foster, Timothy. 101 Ways to Boost Customer Satisfaction. New Delhi: Kogan Page, 1997.

Cita MLA (9th ed.)

Foster, Timothy. 101 Ways to Boost Customer Satisfaction. Kogan Page, 1997.