APA (7th ed.) Citation

Foster, T. (1997). 101 ways to boost customer satisfaction. Kogan Page.

Chicago Style (17th ed.) Citation

Foster, Timothy. 101 Ways to Boost Customer Satisfaction. New Delhi: Kogan Page, 1997.

MLA (9th ed.) Citation

Foster, Timothy. 101 Ways to Boost Customer Satisfaction. Kogan Page, 1997.