APA-viite (7. p.)

Foster, T. (1997). 101 ways to boost customer satisfaction. Kogan Page.

Chicago-viite (17. p.)

Foster, Timothy. 101 Ways to Boost Customer Satisfaction. New Delhi: Kogan Page, 1997.

MLA-viite (9. p.)

Foster, Timothy. 101 Ways to Boost Customer Satisfaction. Kogan Page, 1997.