Lua APA (7ú heag.)

Foster, T. (1997). 101 ways to boost customer satisfaction. Kogan Page.

Lua i Stíl Chicago (17ú heag.)

Foster, Timothy. 101 Ways to Boost Customer Satisfaction. New Delhi: Kogan Page, 1997.

Lua MLA (9ú heag.)

Foster, Timothy. 101 Ways to Boost Customer Satisfaction. Kogan Page, 1997.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.