Foster, T. (1997). 101 ways to boost customer satisfaction. Kogan Page.
Chicagoスタイル(17版)引用形式Foster, Timothy. 101 Ways to Boost Customer Satisfaction. New Delhi: Kogan Page, 1997.
MLA(9版)引用形式Foster, Timothy. 101 Ways to Boost Customer Satisfaction. Kogan Page, 1997.
警告: この引用は必ずしも正確ではありません.