Foster, T. (1997). 101 ways to boost customer satisfaction. Kogan Page.
芝加哥风格引文Foster, Timothy. 101 Ways to Boost Customer Satisfaction. New Delhi: Kogan Page, 1997.
MLA引文Foster, Timothy. 101 Ways to Boost Customer Satisfaction. Kogan Page, 1997.
警告：这些引文格式不一定是100％准确.