Prakash,Anand. (2016). Creating customer delight: Customer service & relationship management. Random.
Citace podle Chicago (17th ed.)Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. New Delhi: Random, 2016.
Citace podle MLA (9th ed.)Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. Random, 2016.
Upozornění: Tyto citace jsou generovány automaticky. Nemusí být zcela správně podle citačních pravidel..