Παραπομπή σε μορφή APA (7η εκδ.)

Prakash,Anand. (2016). Creating customer delight: Customer service & relationship management. Random.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. New Delhi: Random, 2016.

Παραπομπή σε μορφή MLA (9th εκδ.)

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. Random, 2016.