Cita APA (7a ed.)

Prakash,Anand. (2016). Creating customer delight: Customer service & relationship management. Random.

Cita Chicago Style (17a ed.)

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. New Delhi: Random, 2016.

Cita MLA (9a ed.)

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. Random, 2016.