APA-viite (7. p.)

Prakash,Anand. (2016). Creating customer delight: Customer service & relationship management. Random.

Chicago-viite (17. p.)

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. New Delhi: Random, 2016.

MLA-viite (9. p.)

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. Random, 2016.

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