Style de citation APA (7e éd.)

Prakash,Anand. (2016). Creating customer delight: Customer service & relationship management. Random.

Style de citation Chicago (17e éd.)

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. New Delhi: Random, 2016.

Style de citation MLA (9e éd.)

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. Random, 2016.

Attention : ces citations peuvent ne pas être correctes à 100%.