Prakash,Anand. (2016). Creating customer delight: Customer service & relationship management. Random.
Citación estilo ChicagoPrakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. New Delhi: Random, 2016.
Cita MLAPrakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. Random, 2016.
Warning: These citations may not always be 100% accurate.