Prakash,Anand. (2016). Creating customer delight: Customer service & relationship management. Random.
Chicago Style (17th ed.) CitationPrakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. New Delhi: Random, 2016.
ציטוט MLAPrakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. Random, 2016.
אזהרה: ציטוטים אלה לעיתים לא מדויקים ב 100%.