Prakash,Anand. (2016). Creating customer delight: Customer service & relationship management. Random.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रPrakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. New Delhi: Random, 2016.
एमएलए (9वां संस्करण) प्रशस्ति पत्रPrakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. Random, 2016.
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