APA način citiranja (7. izdanje)

Prakash,Anand. (2016). Creating customer delight: Customer service & relationship management. Random.

Čikaški stil citiranja (17. izdanje)

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. New Delhi: Random, 2016.

MLA način citiranja (9. izdanje)

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. Random, 2016.