Prakash,Anand. (2016). Creating customer delight: Customer service & relationship management. Random.
Chicago-čujuhus (17. p.)Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. New Delhi: Random, 2016.
MLA-čujuhus (9. p.)Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. Random, 2016.
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