APA-referens (7:e uppl.)

Prakash,Anand. (2016). Creating customer delight: Customer service & relationship management. Random.

Chicago-referens (17:e uppl.)

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. New Delhi: Random, 2016.

MLA-referens (9:e uppl.)

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. Random, 2016.

Varning: dessa hänvisningar är inte alltid fullständigt riktiga.