APA (7. basım) Alıntı

Prakash,Anand. (2016). Creating customer delight: Customer service & relationship management. Random.

Chicago Style (17. basım) Atıf

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. New Delhi: Random, 2016.

MLA (9th ed.) Atıf

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. Random, 2016.