APA引文

Prakash,Anand. (2016). Creating customer delight: Customer service & relationship management. Random.

Chicago Style (17th ed.) Citation

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. New Delhi: Random, 2016.

MLA引文

Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. Random, 2016.

警告：這些引文格式不一定是100％准確.