Prakash,Anand. (2016). Creating customer delight: Customer service & relationship management. Random.
芝加哥风格引文Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. New Delhi: Random, 2016.
MLA引文Prakash,Anand. Creating Customer Delight: Customer Service & Relationship Management. Random, 2016.
警告：这些引文格式不一定是100％准确.