Bhome,Shraddha M & others. (2014). Customer relationship management. IBH.
Cita Chicago (17th ed.)Bhome,Shraddha M & others. Customer Relationship Management. Ahmedabad: IBH, 2014.
Cita MLA (9th ed.)Bhome,Shraddha M & others. Customer Relationship Management. IBH, 2014.
Atenció: Aquestes cites poden no estar 100% correctes.