Bhome,Shraddha M & others. (2014). Customer relationship management. IBH.
Čikaški stil citiranja (17. izdanje)Bhome,Shraddha M & others. Customer Relationship Management. Ahmedabad: IBH, 2014.
MLA način citiranja (9. izdanje)Bhome,Shraddha M & others. Customer Relationship Management. IBH, 2014.
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