Bhome,Shraddha M & others. (2014). Customer relationship management. IBH.
Chicago-referens (17:e uppl.)Bhome,Shraddha M & others. Customer Relationship Management. Ahmedabad: IBH, 2014.
MLA-referens (9:e uppl.)Bhome,Shraddha M & others. Customer Relationship Management. IBH, 2014.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.