Bhome,Shraddha M & others. (2014). Customer relationship management. IBH.
Chicago Style (17. basım) AtıfBhome,Shraddha M & others. Customer Relationship Management. Ahmedabad: IBH, 2014.
MLA (9th ed.) AtıfBhome,Shraddha M & others. Customer Relationship Management. IBH, 2014.
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